Refunds on card payments
You make the refund in the account where you received the payment (Chargily Pay, Slick-Pay or Stripe), then record it on the order.
When an order needs a refund
The order shows Amount to refund to the customer when money is owed back to the buyer, for example after a paid order is cancelled or returned.
Refund and record it
- Make the refund in your provider's account.
- Open the order and press Record the refund.
A cancelled or returned paid order then shows the Refunded badge. The button only records the refund; the money moves in your provider's account.
Disputes
You answer any card dispute in your provider's account.