Advanced Order Management
Category: Orders · Type: Free first-party
A dedicated CRM-style page with sub-statuses (no answer, busy, postponed, fake, duplicate, customer cancelled, waiting customer call, at courier, returned, completed), call attempt tracking, and full status timeline. Does NOT modify the standard orders page.
🎬 Video
Why install
If you handle 20+ orders a day and run a call-confirm flow, the standard orders list isn't enough. You need to know:
- Who I called and didn't answer
- Who said "call me back tomorrow"
- Which orders are duplicates from spammers
- Which are fake numbers
- Which are at the courier vs delivered
Advanced Orders gives you all of that as a CRM-style page, separate from the standard orders list.
Features
- Dedicated CRM-style orders page
- 12 sub-statuses (no answer, busy line, postponed, fake, duplicate, etc.)
- Call attempt tracking with notes
- Full status change timeline per order
- Filter & search by sub-status
- Zero impact on standard orders page
Sub-statuses
| Sub-status | Meaning |
|---|---|
| No answer | Customer didn't pick up |
| Busy line | Phone busy / unreachable |
| Postponed | Customer asked to call back |
| Fake | Fake number / fake info |
| Duplicate | Same person ordered twice |
| Customer cancelled | They confirmed but then cancelled |
| Waiting customer call | They said they'd call back |
| At courier | Handed over to courier |
| Returned | Returned by customer |
| Completed | Delivered + paid |
How to use
- Install + activate from Dashboard → Add-ons → Advanced Order Management.
- A new menu item CRM Orders appears in your sidebar.
- The page shows orders grouped by sub-status with call attempt UI.
- Click an order → log a call → set sub-status → save.
- Sub-status syncs back to the standard orders page (visible in the timeline).
Compatibility
- Works alongside the standard orders page (doesn't replace it).
- Works with all couriers + payment methods.
- Compatible with Stop Desk and Limit Orders Per IP.