# Refunds on card payments

You make the refund in the account where you received the payment (Chargily Pay, Slick-Pay or Stripe), then record it on the order.

## When an order needs a refund

The order shows **Amount to refund to the customer** when money is owed back to the buyer, for example after a paid order is cancelled or returned.

## Refund and record it

1. Make the refund in your provider's account.
2. Open the order and press **Record the refund**.

A cancelled or returned paid order then shows the **Refunded** badge. The button only records the refund; the money moves in your provider's account.

## Disputes

You answer any card dispute in your provider's account.