One post tagged with "whatsapp"

In Algeria and across the MENA region, WhatsApp isn't a customer-service channel — it's THE customer-service channel. Roughly 80% of e-commerce inquiries, complaints, order modifications and post-purchase support happen on WhatsApp. Stores that run it well grow faster, return less inventory, and build customer loyalty that ad-spend can't buy. Stores that run it badly bleed orders without ever knowing why.

This is the complete 2026 playbook: setup, message templates that close sales, automation that doesn't feel robotic, escalation when things go wrong, and the metrics that prove it's working.